Legal
Privacy Policy
Last updated: 9 September 2026
Spine Clinic Kanpur (“we”, “us”, or “our”) operates the website Spine Clinic Kanpur and provides spine-care consultation and appointment services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book an appointment with us. By using our website, you agree to the practices described in this policy.
Information we collect
- Personal details you provide when booking an appointment or contacting us — such as your name, phone number, email address, age, and gender.
- Health-related information you choose to share about your symptoms or medical history in order to receive appropriate care.
- Payment information processed securely through our third-party payment gateway (Razorpay). We do not store your full card, UPI, or bank account details on our servers.
- Technical data such as your IP address, browser type, device information, and pages visited, collected automatically to operate and improve the website.
How we use your information
- To schedule, confirm, and manage your appointments.
- To provide medical consultation and follow-up care.
- To process payments for services you request.
- To respond to your enquiries and communicate with you.
- To comply with legal, regulatory, and medical record-keeping obligations.
- To maintain the security and improve the functioning of our website.
Payments
Payments made on this website are processed through Razorpay, a third-party payment gateway. Your payment information is handled by Razorpay in accordance with its own privacy policy and applicable Payment Card Industry (PCI-DSS) standards. We receive only the transaction status and limited details required to confirm your payment.
How we share your information
We do not sell your personal information. We may share it only:
- With our doctors and clinical staff involved in your care.
- With trusted service providers who help us operate the website and process payments (such as Razorpay and hosting providers), under appropriate confidentiality obligations.
- When required by law, regulation, court order, or to protect our rights, safety, or the safety of others.
Data security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data retention
We retain your personal and medical information for as long as necessary to provide our services and to comply with applicable legal and medical record-keeping requirements, after which it is securely deleted or anonymised.
Your rights
You may request access to, correction of, or deletion of your personal information, subject to legal and medical record-keeping obligations. To make such a request, please contact us using the details below.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience and understand how the site is used. You can control cookies through your browser settings.
Children’s privacy
Appointments for minors should be booked by a parent or legal guardian. We do not knowingly collect information directly from children without such consent.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Spine Clinic Kanpur
Kanpur, Uttar Pradesh 208001, India
Email: care@spineclinickanpur.com
Phone: +91 00000 00000